1. General Provisions

‍1.1. These Terms and Conditions apply to contracts for the use of contea.ai and the services and products we offer in connection therewith. Our offer is directed exclusively at businesses (entrepreneurs). We do not enter into contracts with consumers. If we have been misled about the fact that our contractual partner is a consumer, we reserve the right to terminate the contract without notice for good cause. 

1.2. Deviating, conflicting, or supplementary terms and conditions of the customer shall not become part of the contract, even if we are aware of them, unless their validity has been expressly agreed to. These Terms and Conditions also apply if we perform the service without reservation in the knowledge of conflicting, deviating, or additional conditions of the customer.

‍2. Availability 

‍We owe availability of contea.ai at the handover point (interface to the internet at the data center where contea.ai is operated by us) of 98% per contract month. Downtime for maintenance work of no more than 1 hour between 10 pm and 4 am at our registered office does not reduce availability.

‍3. Prohibited Use 

‍3.1. The customer may not use contea.ai in violation of the rights of third parties or for unlawful purposes. In particular, the customer will refrain from any use that could lead to us being accused of violating applicable laws or third-party rights. The customer will otherwise indemnify us against all corresponding third-party claims, including reasonable costs of legal review and representation. If such claims are asserted against us, we will inform the customer without delay. The customer is entitled to participate in the defense of such claims at their own expense.

3.2. If the customer violates the provisions of paragraph 1, we may block their access or their users' access to contea.ai or the relevant data to the necessary extent, if the violation can thereby be stopped or reduced at our reasonable discretion. Insofar as it is reasonable for us, we will inform the customer of the violation of paragraph 3 by setting an appropriate deadline and request that the violation be remedied. The request or information about a measure taken will be sent by email to the email address stored in the customer account. Instead of blocking, deletion of data may also take place if we are obliged to do so, blocking is not sufficient to stop the violation, and the data processing agreement concluded with the customer should not be violated. 

3.3. If the customer continues to or repeatedly violates the provisions of paragraph 3 despite a corresponding warning, we may terminate the contract extraordinarily without notice. We are also entitled to extraordinary termination if a single violation of paragraph 3 was so serious that continued cooperation with the customer cannot be expected of us.

‍4. Transfer of Rights by the Customer

‍To the extent the customer stores data, documents, or other content in contea.ai, the customer transfers to us all rights, licenses, and permissions necessary for the performance of the contract, including but not limited to the rights to store, process, modify, reproduce, and transmit such content. Audio and video data provided by customers are not used for training AI systems.

‍5. Fees and Billing

‍5.1. The fees to be paid by the customer and their due dates are governed by the respective agreement. 5.2. All prices stated by us are net prices.

‍6. Term and Termination

‍6.1. The contract is concluded for the fixed contract term chosen by the customer when placing their order. It can only be terminated before the expiry of the fixed term for good cause. Otherwise, termination is possible up to the last day of the agreed contract term. If no termination occurs, the fixed term is automatically extended by the period agreed at the time of contract conclusion. 6.2. The right to termination for good cause remains unaffected. 

‍7. Customer's Right to Switch

‍7.1. The customer may at any time export all digital data and assets stored in contea.ai within the meaning of Regulation (EU) 2023/2854 of the European Parliament and of the Council ("Data Act"). Upon request, we will provide the customer with documentation of the corresponding function. 

7.2. Pursuant to the requirements of Art. 25 Data Act, the customer may, with a notice period of two months, (i) initiate a switch to another data processing service or an on-premises IT system, or (ii) instead of switching, request the deletion of all digital data and assets processed by them at the end of the contract. The request must be sent to us by email to support@contea.ai. During the notice period and the subsequent transition period, the provisions of the contract with the customer continue to apply. 

7.3. No later than the expiry of the notice period, the customer shall inform us in text form (email to the address mentioned in paragraph 2) which switch option is to be exercised and, if applicable, the details of the third parties authorized by the customer involved in the switch.

7.4. The switch shall be completed without undue delay and - if technically feasible - within thirty calendar days after the expiry of the notice period (transition period). If the maximum transition period is technically not feasible, we will notify the customer within 14 working days of receipt of the switch request, explain the technical infeasibility in accordance with the Data Act requirements, and specify an alternative transition period that must not exceed seven months. The customer is also entitled to extend the transition period once by a period they consider appropriate for their own purposes; our right to ordinary termination remains unaffected. The notification must be sent to us in text form by email to the address mentioned in paragraph 2. We will provide the contractually owed services during the (extended) transition period unchanged in accordance with the provisions of this contract.

7.5. Upon request by the customer, we will support the switch to the legally required and any additionally agreed extent and provide the reasonably requested relevant information. During the transition period, we shall in accordance with the Data Act (i) provide the customer and third parties authorized by the customer with reasonable assistance during the switching process, (ii) act with due diligence to maintain business continuity and continue providing the contractual functions or services, (iii) inform the customer of known risks to the uninterrupted provision of the functions or services attributable to us, and (iv) ensure a high level of security during the switching process and during the retrieval period, in particular for data transfer and storage, in compliance with applicable Union or national law.

7.6. After the expiry of the transition period, a retrieval period of at least thirty (30) calendar days begins. During the retrieval period, the customer can retrieve remaining data and assets in a common, machine-readable format via the API. After the expiry of the retrieval period (or a later date mutually agreed by the parties) and subject to the successful completion of the switching process, we will permanently delete all customer data and assets in accordance with applicable data protection regulations.

7.7. Upon completion of the switching process, the customer shall send a completion notice ("Completion Notice") in text form (email to the address mentioned in paragraph 2), confirming the successful completion of the switch. Upon receipt of the Completion Notice, the switch is deemed successfully completed.

7.8. This contract ends, and the customer is notified of the termination, (i) upon successful completion of the switching process, or (ii) upon expiry of the notice period if the customer has requested the deletion of all data and assets instead of switching.

7.9. No separate fee is charged for the switch. If the customer has concluded a contract with an annual term, we are entitled, as a penalty for early termination of the contract pursuant to Art. 25 Data Act, to the fee that we would have been entitled to charge the customer upon ordinary termination of the contract without the exercise of their right pursuant to Art. 25 Data Act. 

‍8. Defect Claims

‍8.1. The customer has the statutory rights in the event of service defects as modified below, whereby we decide whether to remedy the defect by repair or replacement delivery. 

8.2. A limitation period of one year is agreed for defect claims. This period does not apply to claims for damages arising from the breach of defect claims; in this regard, the provisions on liability apply.

9. Liability

9.1. Liability for intent and gross negligence is unlimited. 

9.2. In the case of slightly negligent breach of material contractual obligations, liability is limited in amount to foreseeable and typically occurring damages. Material contractual obligations are those whose fulfillment makes proper performance of the contract possible in the first place and on whose compliance the breaching party may regularly rely. The limitation period for claims under this paragraph is one year.

9.3. Paragraph 2 does not apply to claims arising from injury to body, health, or life, fraudulent conduct, the assumption of a guarantee, liability for initial incapacity or attributable impossibility, or to claims under the Product Liability Act.

‍10. Data Protection

‍10.1. At the customer's request, we will conclude a separate data processing agreement with the customer pursuant to Art. 28 GDPR.

10.2. Furthermore, we undertake to process personal data that the customer provides to us for the performance of the contract and that is not the subject of data processing in accordance with applicable data protection regulations.

‍11. Final Provisions

‍11.1. This contract contains all agreements of the parties on the subject matter of the contract. Any deviating side agreements and earlier agreements on the subject matter of the contract are hereby rendered invalid. 

11.2. Amendments and additions to this contract require written form, unless a stricter form is required by law. To satisfy this written form requirement, a signature generated by DocuSign, comparable software, or a comparable process, constituting a simple electronic signature within the meaning of Art. 3 No. 10 eIDAS Regulation (EU No. 910/2014), is also sufficient. A declaration by email alone is not sufficient. This also applies to the cancellation of the written form agreement.

11.3. General terms and conditions of the customer do not apply to this contract. This also applies if their inclusion in subsequent documents related to this contract was referenced without objection.

11.4. Should any provision of this contract be or become wholly or partially void, invalid, or unenforceable, or should a necessary provision be absent, the validity and enforceability of all other provisions of this contract shall not be affected. 

11.5. The law of the Republic of Estonia applies (without conflict of laws rules).

11.6. The exclusive place of jurisdiction is the competent courts in Tallinn (Harju County). 




‍Version EN 25.11.2025